Retro Tour Madrid

PRIVACY POLICY

1. GENERAL INFORMATION At Retro Tour Madrid, we are committed to ensuring the privacy and protection of our clients' and users' personal data. This Privacy Policy explains how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and the Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights (LOPDGDD). If you have any questions about the processing of your data, you can contact us at: Data Controller: Retro Tour Madrid Address: Calle Bailén 278 Phone and WhatsApp: +34 602 455 067 Email: [email protected] Website: www.retrotour-madrid.com

2. DATA WE COLLECT

The data we may collect includes: • Identification data: Name, surname, phone number, email. • Payment data: In case of bookings through the website, credit/debit card (managed by secure third-party payment providers). • Communication data: Messages sent via email, phone, or WhatsApp.

3. PURPOSE OF DATA PROCESSING

We use personal data for the following purposes: • To manage bookings and provide the contracted services. • To respond to inquiries and requests for information. • To send communications related to your booking. • To comply with legal and tax obligations. We do not use your data for advertising purposes without your prior consent.

4. LEGITIMATION FOR DATA PROCESSING

The processing of your data is based on: • The execution of a contract or requested service (bookings and tours). • Your explicit consent when contacting us or providing your data. • Compliance with legal obligations.

5. DATA RETENTION

Your personal data will be retained as long as necessary to fulfill the purpose for which it was collected and to determine potential legal responsibilities. In general: • Booking data: Retained during the provision of the service and as long as necessary to comply with tax and legal obligations. • Contact data: Deleted when no longer needed or upon user request.

6. DATA SHARING WITH THIRD PARTIES

Your data will not be sold or shared with third parties without your consent, except in the following cases: • Tax or legal authorities if required by law. • Secure payment providers when making online transactions.

7. USER RIGHTS

You have the right to: • Access your personal data and obtain information about its processing. • Rectify incorrect or incomplete data. • Delete your data when it is no longer necessary or when you withdraw your consent. • Restrict data processing in certain cases. • Object to the processing of your data in specific circumstances. • Request the portability of your data to another provider. To exercise your rights, you can send an email to [email protected] with the subject "Data Protection" and your specific request. If you believe that your rights have not been properly managed, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. DATA SECURITY

We adopt technical and organizational measures to protect your data against unauthorized access, loss, or alterations.

9. MODIFICATION OF THE PRIVACY POLICY

Retro Tour Madrid reserves the right to modify this Privacy Policy at any time. Changes will be published on our website and will take effect upon publication.